Company profile

Company Profile

Customer First, People Led, Innovation Driven

United Parcel Service (UPS) is the world's largest package delivery company and a premier provider of global supply chain solutions. In 2020, we delivered 6.3 billion packages, driven by global B2C volume growth from the surge in consumer e-commerce. Total revenue in 2020 was $84.6 billion.

Our global presence spans more than 220 countries and territories on six continents. We provide transportation, distribution, and international trade and brokerage services in developed and emerging markets worldwide.

UPS at a glance

Total revenue, YoY

(in millions)

Revenue makeup, 2020

(in millions)

Dividend history

As of Dec. 31, 2020 • 10-K 2020

For complete information regarding our financials, see our periodic filings.

Fact Sheet

Service you can count on

How many brown delivery trucks (vans, motorcycles, airplanes, and tractors) does it take to deliver what matters around the globe? Find our facts and figures here.

View fact sheet

Our segments

U.S. Domestic Package

We are a leader in time-definite, guaranteed small package delivery services in the United States. We offer a full spectrum of U.S. domestic guaranteed air and ground package transportation services. Our U.S. ground fleet serves all business and residential zip codes in the contiguous United States.

Annual revenue

(in millions)

U.S. Domestic

As of Dec. 31, 2020 • 10-K 2020

Annual operating profit

(in millions)

U.S. Domestic

As of Dec. 31, 2020 • 10-K 2020

International Package

Our International segment consists of our small package operations in Europe, Asia Pacific, Canada, Latin America and ISMEA. We offer a wide selection of guaranteed day- and time-definite international shipping services, including more guaranteed time-definite express options than any other carrier.

Annual revenue

(in millions)

International

As of Dec. 31, 2020 • 10-K 2020

Annual operating profit

(in millions)

International

As of Dec. 31, 2020 • 10-K 2020

Supply chain solutions

Supply chain solutions consists of our forwarding, truckload brokerage, logistics and distribution, UPS Capital and other businesses. Supply chain complexity creates demand for a global service offering that incorporates transportation, distribution and international trade and brokerage services, with complementary financial and information services. We meet this demand by offering a broad array of supply chain services in more than 200 countries and territories.

Annual revenue

(in millions)

Supply Chain Solutions

As of Dec. 31, 2020 • 10-K 2020

Annual operating profit

(in millions)

Supply Chain Solutions

As of Dec. 31, 2020 • 10-K 2020

Our strategy is guided by a better not bigger framework

Customer first is about improving the speed and ease of doing business, especially where there’s the most opportunity for profitable growth: small and medium-sized businesses, healthcare and international markets. We’re focused on providing the best digital experience powered by our global smart logistics network. We measure our success in this area through improvements in our net promoter score.

Customer stories

As a people led organization, we’re guided by the purpose of moving our world forward by delivering what matters. We’re modernizing our strong values-based culture and encouraging our people to bring their authentic selves to work – making UPS a place they enthusiastically recommend to friends and family. We measure our success on this strategic initiative through improvements in likelihood to recommend.

Meet amazing UPSers

Innovation driven is about driving higher returns on the capital we deploy and is measured by the value we create for our shareowners. We’re focused on optimizing the volume that flows through our network and on “sweating our assets.” It’s about using world-class technology and ingenuity to achieve operational excellence and make productivity a virtuous cycle.

See our latest technology

Strong foundations to support our strategy

Most extensive integrated network in the industry

Most extensive integrated network in the industry

We have a broad portfolio that uses the same set of assets, creating tremendous leverage and efficiency.  Air, ground, domestic, international, commercial and residential services are supported through a single pickup and delivery network. 

Global presence

Global presence

With a presence in more than 220 countries and territories, we serve all the world's major economies, as well as most emerging markets.

Cutting-edge technology

Cutting-edge technology

Our customers enjoy powerful shipping and logistics using our industry-leading online tools and e-commerce integrations. Our integrated network is powered by sophisticated technology and engineering systems.

A broad portfolio of services

A broad portfolio of services

We offer services and technology for managing the end-to-end shipping process—from individuals to enterprises, local to global.

Customer relationships

Customer relationships

We attract and retain long-term customers by providing high-quality transportation and logistics services and expertise.

Brand equity

Brand equity

From our signature vehicles to our courteous and professional drivers, the UPS brand stands for reliability, trust, quality, and service innovation.

Distinctive culture

Distinctive culture

We believe that the dedication of our employees comes in large part from our distinctive "employee-owner" culture. The can-do attitude of UPSers is demonstrated by commitment to our customers, our communities and each other.

Financial strength

Financial strength

We take a balanced, financially disciplined approach that generates long-term value for shareowners. Our strong credit rating gives us the flexibility to pursue strategic growth opportunities and continuously invest in our industry-leading delivery network.

Our Values

Environmental, social and governance

We have a long history of being a responsible member of our local communities. Our broad footprint enables us to see how changes in societal trends like e-commerce and other developments impact climate, air quality and other global challenges. Our purpose encompasses the environmental, social and governance (ESG) issues that matter the most to our stakeholders.

Learn more about ESG

A new chapter

UPS is a company with a proud past, and an even brighter future.  Meet the leaders who are writing the next chapter of the UPS story.

Meet our Executive Leadership Team

Meet our Board

Annual reports

View all annual reports.

Information request

Request additional investor-related information.

IR contacts

Corporate Office

United Parcel Service, Inc.
55 Glenlake Parkway, N.E.
Atlanta, GA 30328

Investor relations

T: 404-828-6059
investor@ups.com