Company profile

Company Profile

Customer First, People Led, Innovation Driven

UPS is the world’s premier package delivery company and a leading provider of global supply chain management solutions. We operate one of the largest airlines and one of the largest fleets of alternative fuel vehicles under a global UPS brand.

We deliver packages each business day for 1.7 million shipping customers to 11.8 million delivery customers in over 220 countries and territories. In 2021, we delivered an average of 25.2 million packages per day, totaling 6.4 billion packages during the year. Total revenue in 2021 was $97.3 billion.

UPS at a glance

Total revenue, YoY

(in millions)

Revenue makeup, 2021

(in millions)

Dividend history

As of Dec. 31, 2021 • 10-K 2021

For complete information regarding our financials, see our periodic filings.

Fact Sheet

Service you can count on

How many brown delivery trucks (vans, motorcycles, airplanes, and tractors) does it take to deliver what matters around the globe? Find our facts and figures here.

View fact sheet

Our segments

U.S. Domestic Package

We are a leader in time-definite, guaranteed small package delivery services in the United States. We offer a full spectrum of U.S. domestic guaranteed air and ground package transportation services. Our U.S. ground fleet serves all business and residential zip codes in the contiguous United States.

Annual revenue

(in millions)

U.S. Domestic

As of Dec. 31, 2021 • 10-K 2021

Annual operating profit

(in millions)

U.S. Domestic

As of Dec. 31, 2021 • 10-K 2021

International Package

Our International segment consists of our small package operations in Europe, Asia Pacific, Canada, Latin America and ISMEA. We offer a wide selection of guaranteed day- and time-definite international shipping services, including more guaranteed time-definite express options than any other carrier.

Annual revenue

(in millions)

International

As of Dec. 31, 2021 • 10-K 2021

Annual operating profit

(in millions)

International

As of Dec. 31, 2021 • 10-K 2021

Supply chain solutions

Supply chain solutions consists of our forwarding, truckload brokerage, logistics and distribution, UPS Capital and other businesses. Supply chain complexity creates demand for a global service offering that incorporates transportation, distribution and international trade and brokerage services, with complementary financial and information services. We meet this demand by offering a broad array of supply chain services in more than 200 countries and territories.

Annual revenue

(in millions)

Supply Chain Solutions

As of Dec. 31, 2021 • 10-K 2021

Annual operating profit

(in millions)

Supply Chain Solutions

As of Dec. 31, 2021 • 10-K 2021

Our strategy is guided by a better not bigger framework

Customer First is about providing a frictionless customer experience. By focusing on what matters most to our customers – speed and ease – we aim to provide the best digital experience powered by our global smart logistics network. We track our progress in this area through improvements in our net promoter score.

Customer stories

As a People Led organization, we’re guided by the purpose of moving our world forward by delivering what matters. We’re modernizing our strong values-based culture and encouraging our people to bring their authentic selves to work – making UPS a place they enthusiastically recommend to friends and family. We measure our success on this strategic initiative through improvements in likelihood to recommend.

Meet amazing UPSers

Innovation Driven is about taking a more disciplined approach to capital allocation, driving more productivity from the assets we own and improving U.S. revenue quality to generate better bottom-line results. We are using world-class technology and ingenuity to make productivity a virtuous cycle and achieve operational excellence. We track our progress on this element by measuring improvements in return on invested capital.

See our latest technology

Strong foundations to support our strategy

Most extensive integrated network in the industry

Most extensive integrated network in the industry

We have a broad portfolio that uses the same set of assets, creating tremendous leverage and efficiency.  Air, ground, domestic, international, commercial and residential services are supported through a single pickup and delivery network. 

Global presence

Global presence

With a presence in more than 220 countries and territories, we serve all the world's major economies, as well as most emerging markets.

Cutting-edge technology

Cutting-edge technology

Our customers enjoy powerful shipping and logistics using our industry-leading online tools and e-commerce integrations. Our integrated network is powered by sophisticated technology and engineering systems.

A broad portfolio of services

A broad portfolio of services

We offer services and technology for managing the end-to-end shipping process—from individuals to enterprises, local to global.

Customer relationships

Customer relationships

We attract and retain long-term customers by providing high-quality transportation and logistics services and expertise.

Brand equity

Brand equity

From our signature vehicles to our courteous and professional drivers, the UPS brand stands for reliability, trust, quality, and service innovation.

Distinctive culture

Distinctive culture

We believe that the dedication of our employees comes in large part from our distinctive "employee-owner" culture. The can-do attitude of UPSers is demonstrated by commitment to our customers, our communities and each other.

Financial strength

Financial strength

We take a balanced, financially disciplined approach that generates long-term value for shareowners. Our strong credit rating gives us the flexibility to pursue strategic growth opportunities and continuously invest in our industry-leading delivery network.

Our Values

Environmental, social and governance

We have a long history of being a responsible member of our local communities. Our broad footprint enables us to see how changes in societal trends like e-commerce and other developments impact climate, air quality and other global challenges. Our purpose encompasses the environmental, social and governance (ESG) issues that matter the most to our stakeholders.

Learn more about ESG

A new chapter

UPS is a company with a proud past, and an even brighter future.  Meet the leaders who are writing the next chapter of the UPS story.

Meet our Executive Leadership Team

Meet our Board

Annual reports

View all annual reports.

Information request

Request additional investor-related information.

IR contacts

Corporate Office

United Parcel Service, Inc.
55 Glenlake Parkway, N.E.
Atlanta, GA 30328

Investor relations

T: 404-828-6059
investor@ups.com